covid-19 rules & precautions

These Rules and Precautions are subject to change as we respond to regulations and developments related to COVID-19.  In addition to reviewing these Rules and Precautions, please also review this information from the NC Department of Health and Human Services before entering our building.  USA Hockey, Carolina Amateur Hockey Association, and U.S. Figure Skating regulate many programs and events at our rink.  Where these affiliates have additional or more restrictive requirements than the State of North Carolina or our rink, we are required to abide by these policies.  Thank you for your cooperation.

Our facility is open year round and draws customers from across the United States and from other countries.  When you enter our facility or are anywhere on our premises, you are at risk of contracting a disease, virus, cold, flu or other illness from exposure to general conditions or to other people.

Do not enter the building if you have symptoms related to COVID-19 including, but not limited to:  cough, shortness of breath or difficulty breathing, fever, chills, muscle pain, sore throat, loss of taste or smell.

Cover your nose and mouth when coughing or sneezing.  Wash your hands before exiting restrooms and before dining.  Do not spit on floors, the ice or any common surfaces.

The Pineville Ice House advocates the COVID-19 vaccine for our staff, coaches, instructors, vendors and customers.

Because social distancing may not be possible during some of our events and programs, we recommend face coverings for customers, vendors and staff who have underlying health conditions which make them especially vulnerable to COVID-19 or any contagious disease, virus, cold, flu or other illness.  Note that face coverings may introduce breathing difficulties, dizziness, lightheadedness, choking hazards or vision impairment during strenuous on and off ice activities.

Our Facility has a stated capacity of over 500.  The nature of hockey and figure skating events enables us to operate at well below this capacity if mandated by North Carolina or Mecklenburg County.  To help us reduce the total number of people in the rink:

• Arrive at the rink no more than 30 minutes before your event, and exit the rink promptly after the event has ended.
• Locker rooms are not available until 30 minutes before an event.  Participants must exit the locker room within 30 minutes of the end of an event.​
• Off ice warmups for youth travel hockey teams must be conducted outside.

Customers may not enter the building if they have recently tested positive for COVID-19.  Customers that have tested positive for COVID-19 may not return to the rink until five days have passed with no symptoms or fever.